5 signs you’ve outgrown your web hosting

Web hosting is a modern commodity. You need to have the right abound of storage, bandwidth and speed to enable your customers to buy. Fall down at any of those hurdles and you’re leaving cash on the table. So, you probably know not to simply go with the lowest quote you can get. Chances are, when you make your hosting selection, you carefully compared the packages to make the right fit. But now you may be feeling something is off. The arrangement isn’t as comfortable as it was before. Here are 5 signs you’ve outgrown your web hosting:

  1. Hungry neighbours taking more than their fair share.
  2. Show load times are costing you money.
  3. Poor IP reputation is getting you flagged.
  4. Bad performance at peak times.
  5. Non-standard software is banned.

5 signs you’ve outgrown your web hosting

Hungry Neighbours

With any shared service agreement, resources are pooled and used across all subscribers. But not everyone has the same needs. You can bet that for every few low-bandwidth users, there’s a super consumer who is pushing that load to its limits. If your host doesn’t have limiters in place, you probably have noticed a drop in service levels as your host has gained popularity.

Slow Loading

If you notice that your site’s page loading time has taken a nosedive, it’s time to consider a switch. You can monitor that here. And don’t be lulled into a false sense of security by good desktop loading times. Mobile traffic is fast overtaking desktop browsing as the primary medium. If your mobile load times are slow, you’re missing out on custom.

Bad Reputation

You must monitor your IP too. If they’re getting flagged for spam and malware, that’s going to affect your business. There are several tools available to keep track of your host’s reputation. If there are any warnings, it’s possible another client of your web host has been exploited. This can happen if they’ve not kept their website up to date or failed to enact good security. But it will hurt you, so it’s best to look at making a change.

Peak Time Struggle

Shared server resources share demand too. So, during busy periods, the RAM and CPU may struggle to keep up. As a result, you’ll see a temporary reduction in loading speed and hang time on processing functions. The downside is that this may cost you consumer trust. If a payment screen hangs, a client is unlikely to attempt the purchase twice for fear of being double charged.

Standard Only

Out of the box tools will rarely suit a growing business. When you began, basic software like MySQL was just fine. But now you need better, non-standard software like Percona. If your web host won’t allow you to integrate the systems you need, it may be time to move on. You don’t need to settle for basic programs.

 

We’d love to help you evaluate your web host. Let’s talk about what our hosting packages can offer if you have noticed any of these five signs you’ve outgrown your web hosting.

Robin Hood, the ‘stonk’ market and terms of use

Last month, Reddit banned together to take the Stock Market (or stonk market, as they call it) for a ride. They identified gamer-centric stocks that were being shorted by big hedge funds and banded together to inflate the price. This effectively caused some hedge funds to lose billions when they had to buy back the shares at a higher price. As a result of this market volatility, Robin Hood and several other trading platforms used by private investors, restricted trades of these stocks. People got mad. And Robin Hood got sued.  Later, they revered their decisions and allowed limited trades to return. Why did people get so mad at Robin Hood in particular? Well, we think it comes down to branding. We’ll discuss this whole mess with Robin Hood, the ‘stonk, market and terms of use from an online branding perspective including:

  1. Defining your brand values
  2. Creating a tribe
  3. Aligning your processes, procedures and terms

Brand values

“At Robinhood, we believe the financial system should be built to work for everyone.” At least that’s what it says on their website. Maybe watch their advert to see them reinforce this idea. They’re building a brand proposition. You should believe they’re on the side of the little guy. They promise to be for everyone. However, the recent restrictions didn’t align with their brand values. And people got angry. That’s why it’s so important to create a brand that your organisation can live up to, even in the hard times. Think about who you are and what your goal is at your core. Then, determine if the market you operate in will allow you to remain consistent.

Creating a tribe

Because Robin Hood’s brand values were so attractive, they easily built a tribe. Fans of the platform (prior to the ‘stonk’ market debacle) were honest about its drawbacks but had warm feelings for the brand. They bought into their ‘rob from the rich and give to the poor’ narrative. Many were open advocates for their software. But when they restricted trades, the Robin Hood mob bit the hand that fed and 1-starred their reviews on Google. Building a tribe is great. It gives you powerful advocates for your brand and great word of mouth advertising. But beware, fail to live up to your tribe’s expectations and you could be in for a world of hurt.

Aligning your processes, procedures and terms

This is where Robin Hood really fell down. Based on the brand values and beliefs instilled in their tribe, it came as a big surprise when they evoked restrictive clauses in their terms of use. Most people never read terms and conditions. So, it’s no shock that users were aghast to find this: “You agree that, without notice, Robinhood may terminate these Terms and Conditions, or suspend your access to the Service or the Content, with or without cause at any time and effective immediately.” Stopping the little guy from investing seems quite at odds with their brand values, doesn’t it? And that’s where aligning your terms, processes and procedures come into play. It’s no use to have brand values and create a tribe that you can’t support in good times and bad. So, when creating the nuts and bolts of how your website/service will operate, make sure it marries with your stated goals.

 

If you want to learn more about online branding, check out this page or speak to our helpful team.

Why the Parler ban is a bad thing

This month, tech giants banned a fledgeling social media app called Parler. Amazon, Apple and Google all removed the app from their app stores and hosting services. According to Vox, “Amazon booted Parler from its Amazon Web Services, citing the risk to public safety. This followed Parler’s app being removed from the Google Play Store and Apple App Stores for its role in inciting violence.” The network has received criticism for its extreme free-speech position which led to extremist viewpoints gaining steam on the platform. But regardless of your personal political leanings, here’s why the Parler ban is a sign of things to come. And none of them are good. We’ll discuss concerns including:

  1. Tech giants have too much power
  2. Users may be signing away personal rights
  3. Platforms can promote and enforce political agendas
  4. Application of service terms can enable anti-capitalist market control

Centralised Power

When companies become too big, they throw the rulebooks out of the window. No longer does the concept of supply and demand apply to them. They are so essential, so entrenched, that they operate outside the normal market bounds. Don’t think that’s true? Chances are you use Amazon a lot (especially during this pandemic), now imagine if they raised the price of standard delivery and Prime by 30%. You’d probably still pay it. Why? Because they’re the biggest game in town and no one else even comes close to the convenience and selection they offer.

Loss of Rights

Before you join or use any online service, you agree to the terms of use they operate under. Most people never even read them. There are some scary things in Facebook’s terms of use, but most people on this planet have already agreed. These include selling your likeness, keeping a copy of pictures you delete and tracking your GPS movements. And yet we all use Facebook every day, never thinking about all the privacy rights we’ve signed away. And the only option to free yourself, stop using them. We’re not exaggerating.

Political Agendas

Who platforms allow to speak and who they don’t says a lot about their political agendas as an organisation. And before you think ‘platforms are neutral’, no they aren’t. People work at companies and people have biases (positive or negative). This applies to discrimination too. LCFI states, “consistently White portrayal of AI can amplify discrimination, including by: sustaining a racially homogenous workforce, perpetuating oppressive narratives of White superiority, misrepresenting the opportunities and risk of AI, and creating new power hierarchies that place ‘White’ machines in a position of power over non-White humans.”

Anti-capitalist

Platforms can put pretty much whatever they want into their terms of use. This includes restricting your other business activities or selling ads on your content. Some terms even grant ownership of your content to the platform. Once a service gets large enough, they can buy out competitors and shutter them to maintain dominance. These practices fly in the face of capitalist and free-market attitudes that are present in most western countries.

 

We believe in neutral hosting and user privacy. If you want to learn more about us and our services, check out this page or speak to our helpful team.

Why One.com’s acquisitions should worry you

One.com is a vast, sprawling WebHost. And they have been for a while. Now, with yet another acquisition of Zoner Oy, they’re one of the largest players in the market. According to TechRadar, “one.com’s latest acquisition should come as no surprise given that the firm has set about making strategic purchases for some time now. Since being acquired itself by private equity fund Cinven in early 2019, one.com has acquired six other organizations in the past year across Norway, the Netherlands and Denmark.” And One.com’s acquisitions should worry you.  Reasons for this include:

  1. Lack of competition in the market
  2. Server strain and potential increased downtimes
  3. Less personalised services due to volumes

Less Competition

If you’ve played the board game Monopoly, you’ll understand why the concept is a bad thing. According to HG, “As a company acquires a larger and larger market share, they are able to exert unnatural control over the market. No longer does the principle of supply and demand apply, because the monopoly controls all or most of the supply, so if someone wants the product or service they often end up having to pay an inflated price to have it.” Since web hosting is a significant and ongoing business expense, any price rises would have a detrimental effect to the corporate environment.

Strained Services

Web hosts never have unlimited bandwidth. It’s a restricted resource. So with an unrestrained growth, it’s more likely that each individual will get less of the pie. In order to prevent this, more and more businesses will need to choose dedicated services. And this is no small additional price to pay. According to Startups, “The cost of website hosting for small businesses in the UK ranges from as cheap as £2/month, all the way up to more than £400/month. Shared hosting is the cheapest form of website hosting (£2 – £12/month), while dedicated hosting is the most expensive (£60 – £400/month. However, there are additional and optional costs – such as privacy + protection, and sitelock – which you might have to factor into your hosting budget.”

Less Service

There are some benefits to working with smaller web hosts. One key difference is the personalised service. When you’re more than just a number in a sea of accounts, your business can receive personal attention. That’s not possible with a huge conglomerate. They must triage their limited staff resources by account value. So, if you’re not a big spender, you’re likely to get little to no attention. This can cost you a competitive advantage if an upgrade or configuration change could see your web presence improved. To keep ahead of the competition, try not to let yourself become a number.

 

We’ve said numerous times, how important it is to invest in good web hosting. It can seem easy to just go with the market leader, but that might be to your detriment. If you want a niche team of experts to look after your best interests, have a browse of our packages.

How to Choose Good Images for Website Sales Conversions

The type of images you choose could be reducing your sales figures. Yes, that’s right! People respond to images in different ways and picking the wrong ones could put customers off your product. And it’s not just that. You could be reducing your overall web traffic if you don’t have any images. According to Jeff Bullas, “Articles with images get 94% more total views.” That’s a huge difference in traffic. But having good quality images will make a huge positive impact. So, if you’re wondering how to choose good images for website sales conversions, consider the following:

 

  1. Skip the cheezy, staged stock photos.
  2. Show real people having an emotion.
  3. Don’t just go with what you like, test it!
  4. Use the best quality and clarity image you can.
  5. Make it relevant to the content and true to the brand.

 

Ban cheesy stock

You know the ones. A comedically overstressed worker pulling at his hair, a frazzled housewife surrounded by messy toys or a smiling ethnically ambiguous woman clutching a shopping bag; these don’t really say anything new. Think about communicating a unique message. Look for photos that jump off the page at you. Scroll past any you feel you’ve seen before. There are loads of options for great free stock photos like Unsplash and Pixabay.

Show real emotion

People buy from people. Try to use human faces or human body parts wherever you can. This will help your visitor imagine themselves using your product or service. Try to show them what they’ll feel when you solve their problem. Oh and it never hurts if the people in your images resemble your target audience too.

Test, test, test

Often, people just pick an image they like and go with it. They never actually stop to think if this image will resonate with the customer. One way to test this is to have multiple versions of the same landing page with different images. Keep the one that performs the best. Do this with every page on your site for the best results.

Clear, high quality

Even if you find the ‘perfect’ image, don’t bother with it if the resolution and quality are low. Today’s modern consumers are used to crisp, crystal imagery. Think of all the perfectly filtered Instagram images they scroll past each day. A poor quality image will do more harm than good. Just don’t chance it. Source another image.

Totally relevant

Not only should the image be relevant to the topic discussed within that element or article, but the brand should factor too. Think about your brand colours and values. If you’re a bright and fun brand you shouldn’t select dark-background imagery for example. There’s a visual disconnect there between the image and the overall page. They need to marry up.

 

Images are very important to design and sales performance. But if you want more tips on how to improve your website SEO overall, check out our previous article.

Ways to Speed Up Website Loading Times

Website loading times have a huge impact on your ranking in search. So, it’s one of the most important issues to address for SEO. There are quite a few quick wins that will make your website faster. And a lot of them are free or incredibly cheap to implement. We’ll discuss ways to speed up website loading times including:

  1. Using image compression to reduce file sizes.
  2. Employing lazy loading to reduce the bandwidth burden.
  3. Applying minify to streamline code on your website.
  4. Using browser caching to make repeat visits faster.

Image Compression

Images are some of the most bandwidth-heavy elements on any website. So, you’ll gain a lot of benefit from making these files as small as you can without losing detail. WordPress has a host of free or cheap image compression options available. You simply install and activate the plugin, then chose the level of compression and let it run. Remember that the number of pictures you have makes a difference too, so try to group images together if you can for fewer requests. That way, it is trying to load only one large image instead of 6 small images.

Lazy Loading

Lazy loading does what it says on the tin. When you install a lazy loader, your images and text will only appear for the viewable screen. That means, if someone hasn’t started scrolling down the page, the content isn’t being retrieved. Because nothing is loading unless it’s needed, site speed goes way up. Enabling lazy load is easy for WordPress and most other platforms since it’s core to modern design. If you have an older website, it’s a great idea to check that it’s activated for better load times. Your website administrator can help you with this.

Minify

When you minify code, what you’re actually doing is getting rid of any unnecessary comments, punctuation or pointless characters within the script. Similar to lazy load and image compression, some WordPress plugins offer this with an all-in-one tool. You’ll need to minify all the code on your site including Java, CSS and HTML to see the most benefit. Once the erroneous characters are removed, your site will perform better and load faster. That’s because it’s not having to read as much data to deliver the page. In this case, less is more.

Caching

Caching is like memory. Your visitor’s browser can store all the info it needs about your website and save it for later. That way, on repeat visits, they don’t need to load everything from scratch. You can set the limits on how long you want the data stored. And best practice suggests a year is a great refresh period. If you need more info about how to implement caching, check out Google’s advice.

 

As we said before, page loading times are extremely important to your search engine ranking, so improving it is critical. We hope these tips helped and if you need more, check out our previous article on SEO.

Choosing Web Hosting for Remote Working Operations

Find the right type of web hosting for remote working teams

With the new normal taking shape each day, remote working looks like it is here to stay. Remote teams still need to adhere to the same rigours and legal requirements while away from the office when it comes to data security, cybersecurity and access controls. Web hosting for remote working is often not considered until it’s too late and you’re facing a crisis.

Why should your web hosting service matter, exactly? Well, it all comes down to security and traffic levels. We’ll break down the common types of web hosting and remote working implications of each to make the choice a simpler one.

Shared Web Hosting

Shared Web Hosting

Shared hosting does what it says on the tin. Several domains are hosted in the same servers and they all share RAM (Random Access Memory) and CPU (Central Processing Unit) resources. Because it’s shared, it’s cheaper. Often making websites an affordable option for sole-traders or small businesses. However, that affordability does mean that resources can become strained if your ‘server neighbours’ experience high traffic volumes.

Remote Working Verdict: Best for small operations with low traffic, high risk of vulnerability.

Virtual Private Server VPS

Virtual Private Server (VPS)

A step up from shared hosting, a VPS gives you some dedicated space on a shared server. It’s a great option for SMEs who don’t have a lot of technical expertise. It offers more storage and more security than standard shared hosting. However, it doesn’t fix the problem of traffic impacts on server stability. We only recommend them for low to medium traffic websites like a B2B service provider.

Remote Working Verdict: Good for SMEs with low to medium web traffic levels, medium risk of vulnerability.

Dedicated Server

Dedicated Server Hosting

A dedicated server is very secure and can host high levels of traffic due to a lack of shared resources. The downside is that these require a fair bit of technical know-how to maintain and operate. If you need total control and space to scale, dedicated servers make sense for the cost. They aren’t cheap though. You’ll want to look into managed hosting if you don’t have an internal IT team.

Remote Working Verdict: Good for large businesses with high traffic needs, low risk of vulnerability.

Colocation

Colocation

If you have your own servers, you don’t need to maintain a physical presence to store them. By simply renting racks and cabinets, you can run your own end to end infrastructure for a fully-remote operation and have complete control over your servers at all times. You’ll need technical expertise in the team or managed hosting services to manage and run a co-located service, however.

Remote Working Verdict: Good for medium to large businesses with no physical offices, low risk of vulnerability.

Cloud Hosting

Cloud Hosting

A cloud hosting service uses many computers working together to run programs across multiple servers without much real risk of downtime due to the scalable nature of the platform. It has increased in popularity in recent years for businesses of all sizes. The web host can activate additional resources to account for traffic spikes and prevent downtime which offers better stability.

Remote Working Verdict: Good for businesses of any size, low risk of vulnerability.

Hopefully, we’ve helped answer some of your questions about web hosting, but if you want to know more, just reach out to one of our knowledgeable team members here.

Domain Name Fame – 10 of the most expensive domain names

For those who aren’t sure what we mean by domain name, this refers to the

For those who aren’t sure what we mean by domain name, this refers to the URL that appears in the search bar when you land on a certain website. Like Google.com, Facebook.com, and BBC.co.uk, this is what people need to remember to type into the URL bar when they want to find your website. So ensuring the domain name is short and punchy is fundamental to a successful website. Punchier URL’s tend to be more expensive domain names.

The problem is the number of websites out there. Finding a unique domain name is tough, particularly when you are in a sector with lots of competition. You can forget the generic URL’s that you might have wanted – to find something unique as we approach 2020, you have to think outside the box.

But this article isn’t here to tell you what to do. This article is to inspire you – so without further ado, here are 25 of the most successful, and most expensive, domain names ever.

Introduction

It is worth noting that many of the organisations involved in purchasing and selling the most expensive domain names, do not want actual figures revealed. From wanting to keep their competition at arm’s length, to wanting to retain their financial anonymity in the public sphere, there are many reasons to keep these numbers quiet.

But their want is not enough, and for the last few years, the health of the domain name market has become public knowledge.

Cars.com

Cars.com is the most expensive domain name that has ever been sold – coming in at just under £700 million. Of course, if you think about it, something as simple as “cars.com” could refer to any number of things, leaving the clever people behind this domain name with the users looking for rental cars, new cars, used cars, taxi cars, and everything in between.

If you’re looking to earn that top spot and invest in a great domain name, GoDaddy’s domain appraisal tool enables you to test the value of each domain name related to your business – using old search history and location to test the effectiveness.

CarInsurance.com

Another car one – slightly more targeted perhaps, but still worth a hefty £40 million on the market!

Insurance.com

Closely following its car-specific counterpart is the more general “Insurance.com”, referring to everything from home insurance to car insurance, life insurance and more. Insurance is something everyone has to deal with at some point and so this generic domain name serves as an umbrella over a massive chunk of the market. That’s probably why this domain name is worth just under £30 million.

VacationRentals.com

As we approach 2020, jobs are getting busier and annual leave is becoming more and more valuable – or at least that’s how it seems; particularly when we look at how much the domain name for Vacation Rentals fetched in. At a whopping £28 million, “VacationRentals.com” solidifies our love of a holiday home.

And the rest…

Counting down from the number 4 spot it is easy to spot a common trend in the most expensive domain names – and that is their generic nature. Perusing the list, it is easy to identify why these domain names have sold for the most – simply because the sheer volume of traffic they will be receiving from generic search terms must be huge. After all, for someone who doesn’t know exactly what they’re looking for, a generic search term is the easiest option.

  1. PrivateJet.com
  2. Voice.com
  3. Internet.com
  4. 360.com
  5. Insure.com
  6. Fund.com

You can check out your own domain name’s worth by entering it into NameBio.com, or using the dedicated GoDaddy tool to evaluate your domain name.

Need help with domains? Get in touch!

Best Web Design Trends for 2020

As we approach 2020, we are starting to see some obvious trends appearing across various sectors

As we approach 2020, we are starting to see some obvious trends appearing across various sectors – not least the online world. Website design is one of the areas that has inevitably seen the most change in recent years. Web design trends change as we take technological leaps towards the future of online.

In response to the threat of a new year and predictions coming in from all angles, this article deals with some of the most obvious trends we can expect to see in 2020.

Adaptive Design

Adaptive design refers to the ability to enjoy a website – from any device. Being adaptive quite literally means adapting to suit all manner of devices. The content has to alter its format in line with the size of a screen. For example, a black of photos on a laptop screen may become a single file line of photos down the page of a mobile device – increasing user readability.

One of the most important things to look for in an adaptive design is an edited Menu design. This includes an obvious menu button and an easy-to-use menu list.

Notifications

When you sign up for something, it’s likely that your phone will pop up with an automated message to allow push notifications. If you’re anything like us, you typically say no. (If only to avoid the constant stream of notifications that apps and games can send to you every single day.) However, in 2020 the notification trend is set to rise. Users are acknowledging the value of knowing when something is about to happen or when an important news story hits the headlines.

Motion Design

Motion design refers to short videos – known as GIF’s – which allow users to interactively engage and explore something they may be interested in. GIF’s are especially useful when compared with more standard videos as they take up less space on the webpage and result in much quicker load times, keeping the user engaged and preventing them from clicking away in frustration. However, it is also worth noting that GIF’s are typically small bits of video content and will not provide an in-depth exploration of your product – for that you may well need a video.

Video

On to the more standard videos now, and despite the rise of GIF’s, video content is still set to increase in value as 2020 approaches. After all, if a video interests us then we are likely to watch to the end – just look at the sheer number of views on Facebook videos all over social media. The content is nothing special, yet the interest is peaked and users tend to watch to the end.

Users like relevant, simple and minimalistic videos that provide the information they need without extreme explanations or lengthy introductions.

Robo-Chat

This one comes back to AI – something we all know is coming! Artificial Intelligence sounds quite frankly terrifying, but the chances are that the invention of AI will make life easier for many of us, if for no other purpose than they can screen user questions and provide an engaging FAQ feature. ChatBots are created to mimic a real conversation, using built-in responses that are pre-determined by real humans. These responses are instant for users, with 24/7 service and an ability to help with basic issues regarding the website.

While they won’t replace human interaction; because some users will want to talk to a real person, their value is set to skyrocket.

Interactivity

People like to interact with tech. To feel like they are getting real value from a site, the more interactivity present, the better. This could cover everything from videos to animations and much more!

Minimalism

This might seem pretty contradictory considering we just covered interactivity, but minimalism is often as effective. Minimalism involves a simple user experience in a number of ways. This includes the design, colour scheme, volume of buttons and graphic details. It’s easier to understand and it will convert better.

What’s on the Out?

There are a few things we are likely to say goodbye to in 2020. First, one of these is in line with our final trend, and that is a complex design. The more complex the design, the harder the site is to navigate – and that’s simply not good enough anymore.

Lastly, a feature we can wave goodbye to is background scrolling. This means longer load times and an annoying pause as the background took a few seconds to catch up. This is unacceptable as we enter 2020.

The Rise of Chatbots in 2020

When you enter into a chat room on the business website to ask a question or request further information

When you enter into a chat room on the business website to ask a question or request further information, you will face one of two results: a 2-hour wait for the next available human agent, or a chatbot. Similarly, when you call a helpline, you’ll soon find yourself humming along with the hold music until you finally get connected – unless you seek help with the automated chatbots.

In truth, at present, we see chatbots as more of an obstacle than a solution, as we try our hardest to get past them and through to a real human who might actually be able to help us. However, with 2019 coming to an end, experts are starting to predict a real rise in the number of chatbot-led interactions we can expect with businesses. And while we may see them as annoying robotic and unhelpful, the truth is that chatbots are not only consistent but also provide round the clock service and can store endless information.

So, with that being said, how will chatbots be used in 2020 and what should we look out for?

“Chat” bots

A very literal application of the term “chatbots” – we are likely to see a rise in voice-activated assistance, much like the popular Alexa application. This will enable you to speak to the bot and have it talk back.

Conversational bots

Conversational bots take the above one step further and will allow bots to not only answer basic queries but also engage in opinionated conversation.

Improved messaging

Despite the anticipated rise in speech-activated interaction, messages will still be the best way to communicate with bots and will be improved and extended to include text messaging as well as emails and online chats.

Business setting

Used to seal and deal and monitor business deals around the clock, bots are the future of 24/7 business as they provide a service that never stops. 2020 is sure to see business bots increase in activity and prominence as the business world engages chatbots across the sector.

AI meets Chatbots

Chatbots driven by artificial intelligence is the closest thing we have to a real human-robot. These chatbots analyse data to predict or anticipate what a customer may need. They lead them to the right solution before they have even fully articulated the problem.

Mimicking real talk

Chatbots are programmed to understand certain forms of communication. This can cause issues with accents and unrecognisable languages. However, businesses are becoming ever more global and expectations for global optimisation is at an all-time high. So, it is going to become increasingly important that chatbots understand natural language.

Customer Insights

Customers will enjoy chatbot interaction far more in 2020. This is mainly due to the rise in customer insight data presented to chatbots. Bots will be able to trace the path a customer took to land with them. This personalisation and customer insight can increase conversions.

Increasingly human

The problem remains that we, as humans, prefer to interact with other humans – particularly when we have a problem. In 2020 however, the increase in AI-driven chatbots will enable the bots to become increasingly human. Both in their interaction and activity, they can offer customers the level of humanity they desire.

Adaptive Chatbots

An adaptive chatbot takes the data it’s given and presents valuable solutions. They are built to match the setting and sector it is working within. This currently requires a lot of manual updates, taking up valuable employee time and resource. As we approach 2020, however, optimised and adaptive chatbots will start to take over – reducing the need for human input.

Call Centres

In 2020, automated call centres are finally set to become a reality – and it’s all thanks to AI-driven chatbots who can work 24/7 and acquire enough intelligence to assist customers towards their end goal.

Chatbots are on the rise. With the changes that will be coming in 2020,  every business should consider investing in one.

Need help with your deployment? Talk to us!