Complaints

We aim to ensure that all our customers' experiences with us are exceptional, but we recognise that, at times, we may fall short. If you wish to raise a complaint, here is the process.

The Complaints Process

Log your Complaint

Note down the details of your complaint and send them to complaints@hostingly.uk.

This email address directly reaches the management team, who treat all complaints and feedback with utmost seriousness.

We acknowledge the complaint

We'll confirm receipt of your complaint within one working day, informing you that we've received your message.

We investigate your complaint

A senior manager will launch an inquiry to thoroughly understand your concerns. We are committed to delivering our findings back to you within 5 working days.

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URGENT: Action Required for Domain and Email Services


If you currently have a domain, website, or email services hosted with us, please transfer them to a new provider as soon as possible.
Please note that all licenses have expired, and the server is scheduled for permanent shutdown imminently. Any data remaining on this server will be irretrievably lost once the server is turned off.
We strongly advise you to act promptly to ensure continuity of your services.
Thank you for your attention to this matter.

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