We aim to ensure that all our customers' experiences with us are exceptional, but we recognise that, at times, we may fall short. If you wish to raise a complaint, here is the process.

The Complaints Process

Log your Complaint

Note down the details of your complaint and send them to

This email address directly reaches the management team, who treat all complaints and feedback with utmost seriousness.

We acknowledge the complaint

We'll confirm receipt of your complaint within one working day, informing you that we've received your message.

We investigate your complaint

A senior manager will launch an inquiry to thoroughly understand your concerns. We are committed to delivering our findings back to you within 5 working days.

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