Frequently Asked Questions

Affiliates FAQs

  • How does the Affiliate Programme work?

    The Affiliate Programme operates through referrals where individuals recommend our products to their acquaintances. Upon joining the affiliate program, you gain access to unique affiliate links that you can share on your website or social media platforms. When someone clicks on your link, it becomes attributed to you, and a cookie is placed in their browser to monitor any subsequent purchases they make. You receive credit for these purchases, and after a designated period, you receive your commission.

  • Is there a fee to join?

    Joining the Hostingly affiliate program is entirely free, and we equip you with all the necessary resources to commence immediately.

  • Is it necessary to have a hosting account with Hostingly to join the Affiliate Program?

    No, having a hosting account is not a prerequisite for participating in the Affiliate Program. However, it can enhance your credibility as people tend to be more inclined to sign up for products recommended by those with firsthand experience. If you do not possess one of our hosting plans but wish to become an affiliate, please reach out to us, and we will assist in setting up your account.

  • How are my referrals tracked?

    We offer you unique affiliate links that embed a tracking cookie within your user's web browser. Additionally, we provide the option to specify a referring domain, especially useful if you have a popular website for directing traffic. This tracking cookie retains attribution to you for a generous 90-day period. As a result, any purchases made from that browser within this timeframe will be associated with your affiliate account, and you will receive a commission based on those purchases.

  • How can I monitor my affiliate earnings?

    You can conveniently monitor your earnings by accessing your Affiliates Dashboard. Simply click on 'Reports' in the top menu, and you'll find comprehensive data on the number of impressions, clicks, sales, and commissions you've generated.

  • When will I receive my payments?

    Our standard payment processing timeframe is up to 90 days. This allows sufficient time for your referral to pass through the 60-day money-back guarantee period.

  • What are the Affiliate Program’s commission payout terms?

    Our commission structure is determined by the number of referrals in a given calendar month who have remained with Hostingly beyond the 60-day money-back guarantee period. It's important to note that all payouts are one-time only and do not recur.

  • How do I sign up?

    To sign up for the affiliate program, follow these steps: 

    or

    • Sign in to your account.
    • Click on the ‘Affiliate’ button in the main menu.
    • Select ‘Activate Affiliate Account.’
    • After approval, you will receive a notification.
    • The same ‘Affiliate’ button will then lead you to the main affiliate dashboard.

Charity Hosting FAQs

  • Does my organisation qualify for free charity hosting?

    Your organisation qualifies for our free charity hosting if it is a registered charity within the United Kingdom. To set up a hosting package, the individual reaching out to us must be a charity director or a listed trustee, allowing us to verify your official involvement with the charity.

  • On which platform will my website be hosted?

    Your website will be hosted on a CloudLinux server powered by LiteSpeed and other industry-leading technologies, providing you with rapid and robust performance.

  • How many websites can I host on my package?

    Your Stardust plan is designed for hosting a single website. If you require hosting for multiple websites, we offer a variety of Business Hosting plans to meet your needs.

  • How many email addresses can I create?

    With the Stardust plan, you have the flexibility to create an unlimited number of mailboxes.

  • Can I install applications?

    You have access to a vast selection of over 300 applications that can be easily installed via your hosting control panel. This diverse range includes popular options such as WordPress, Joomla!, Drupal, and many others. Depending on the specific requirements of the application and your technical capabilities, you may also have the ability to install additional software.

  • What should I do if I need to upgrade?

    If you find the need to upgrade from your current plan, please reach out to us, and our team will be delighted to assist you in selecting the most suitable plan to meet your requirements.

Startup Hosting FAQs

  • Does my startup qualify for free hosting?

    If your company is a UK-based entity that has completed registration with Companies House within the past year, you are eligible for free hosting. A one-time £1 set-up fee is required to validate your identity and prevent fraudulent requests. If you are in the process of registering with Companies House, please reach out to us in advance so we can assist you accordingly.

  • What platform will my website be hosted on?

    Your website will be hosted on a CloudLinux server, powered by LiteSpeed, and supported by other cutting-edge technologies. For more information, you can refer to our technology page.

  • How many websites can I host on my plan?

    With our Business Hosting plans, you have the flexibility to host an unlimited number of websites, as long as you adhere to our Acceptable Use Policy.

  • How many email addresses can I create?

    You have the freedom to set up an unlimited number of email addresses.

  • What applications can I install?

    We offer a diverse selection of over 300 applications accessible via Softaculous, our one-click application installer. This expansive collection includes Magento, OpenCart, ZenCart, and WordPress, with the ability to integrate the WooCommerce plugin seamlessly. Additionally, you have the flexibility to install various other applications onto your hosting plan.

  • What should I do if I need to upgrade my plan?

    f you find the need to upgrade your existing plan, don't hesitate to reach out to us. We're here to assist you in finding the most suitable plan that aligns with your specific requirements.

E-Commerce Hosting FAQs

  • How much storage space is available for my site?

    You enjoy unlimited storage space for hosting your website, as long as you adhere to our Acceptable Use Policy.

  • Can I achieve PCI DSS compliance on your servers?

    Our Business Hosting plans are hosted on servers meticulously designed to align with PCI DSS compliance standards.

  • What should I do if I need to upgrade my plan?

    If you find the need to upgrade your existing plan, don't hesitate to reach out to us. We're here to assist you in finding the most suitable plan that aligns with your specific requirements.

  • How many websites can I host on my package?

    With your Stellar plan, you have the flexibility to host an unlimited number of websites, as long as you adhere to our Acceptable Use Policy.

  • What applications can I install?

    With Softaculous, our one-click application installer, you gain access to a diverse library of over 300 applications. This comprehensive range encompasses popular options like Magento, OpenCart, ZenCart, and WordPress, including seamless integration of the WooCommerce plugin. Furthermore, you have the freedom to install a wide variety of other applications on your hosting plan to suit your specific needs.

  • What platform will my website be hosted on?

    Your website will be hosted on a CloudLinux server, powered by LiteSpeed, and supported by other cutting-edge technologies. For more information, you can refer to our technology page.

Developer Hosting FAQs

  • What should I do if I need to upgrade?

    If you find the need to upgrade, whether it's to a larger package or even to enterprise-level operations, don't hesitate to reach out to us. We're here to assist you and can provide guidance on your available options to determine the best solution for your needs.

  • How many email addresses can I have?

    For our Business plans, you enjoy the flexibility of creating an unlimited number of email addresses. With our Reseller plan, you have the ability to set limits on the number of email addresses each client can have. Meanwhile, the quantity of email addresses available with Managed WordPress is dependent on the specific plan you select.

  • Which programming languages are available for use on my hosting plan?

    Our hosting plans support a wide range of programming languages, including JavaScript, PHP, Python, Ruby, and Perl. If you have specific language requirements not listed, please reach out to us, and we can explore tailored solutions to meet your needs.

  • How many websites can I host on my plan?

    The number of websites you can host on your plan is contingent upon the specific plan you select. Our hosting plans offer various options, ranging from single-site packages to unlimited hosting, all while adhering to our Acceptable Use Policy.

  • What frameworks can I install?

    You have the ability to install various frameworks via Softaculous, our one-click application installer. This includes popular frameworks like Laravel, Symfony, and CodeIgniter. Additionally, you can manually install frameworks if needed.

  • What applications can I install?

    You have a wide selection of over 300 one-click applications available for installation on any of our Business plans. This diverse array includes well-known choices such as WordPress, Magento, and Laravel. Furthermore, our Managed WordPress plans come with WordPress already installed, and you have the option to effortlessly add applications like WooCommerce and other WordPress-based solutions to meet your specific needs.

  • Is root access available?

    Root access is not provided on our shared hosting servers due to the shared environment. However, if you opt for a virtual private server or dedicated server, you will have complete root access to your server.

  • Can I configure Git?

    Absolutely! Our hosting plans can be seamlessly integrated with GitHub, GitLab, or even your personal Git installation on your local machine.

Agency Hosting FAQs

  • How many websites can I host on my plan?

    The capacity to host websites varies depending on the specific plan you select. Our range of plans offers various options, allowing you to find the one that best suits your hosting needs.

  • What applications are available for installation?

    You have access to over 300 one-click applications that can be installed on any of our Business plans. This extensive selection includes popular options like WordPress, Magento, and Laravel. Additionally, our Managed WordPress plans come with WordPress pre-installed, and you can easily add WooCommerce and other WordPress-based applications as required.

  • What is the storage capacity provided for my website?

    The storage space allocated to your website is determined by the specific hosting plan you select. Additionally, it's important to adhere to our Acceptable Use Policy when utilizing our hosting plans.

  • Is it possible for me to grant my clients access to their websites?

    With our Reseller plan, you have the option to provide your clients with complete access to their cPanel account, granting them control over all aspects of their website. On the other hand, our Business plans enable you to grant access to specific applications within their site, such as providing logins for WordPress admin or email account details.

Website Builder FAQs

  • Can I operate an e-commerce store using Lunar Web Builder?

    While our Lunar Web Builder does offer templates for setting up a small online store with a limited number of products, if you plan to run a larger e-commerce website, we recommend exploring our dedicated e-commerce hosting plans designed to accommodate more extensive online stores.

  • How can I make my website live?

    Once you've finalised the design of your website using the Lunar Web Builder and are satisfied with how it looks, all you need to do is click the 'Publish' button. Your website will then be automatically set live. For more in-depth guidance, consider exploring our video series in the knowledge base.

  • Is it necessary to buy a domain name?

    To make your website accessible on the Internet, you will need to acquire a domain name. You can start your search for the ideal domain name right away.

  • Is it necessary to buy a hosting package separately?

    No, there's no need to purchase a separate hosting package. Our Lunar Web Builder packages include sufficient storage space for your website, along with email services.

  • Do email accounts come included?

    Yes, your Lunar Web Builder plan includes email addresses as part of the package.

  • Can I incorporate my own HTML, JavaScript, or CSS?

    Absolutely! You have the flexibility to integrate your own code using the Custom HTML component within the builder or via the Scripts tab found in the Pages menu.

  • Can I import in my existing website?

    Yes, we offer a built-in import feature in our Lunar Web Builder. Simply enter the URL of your current website, click 'Import,' and Website Builder will retrieve your content. While some design elements may require adjustments, you can easily fine-tune them within Website Builder before publishing.

    Please note that the import feature's effectiveness may vary depending on the design of the website you're attempting to import.

Dedicated Server FAQs

  • Where are your data centers located?

    Our dedicated servers can be hosted in various locations, including the UK, Singapore, Australia, France, Germany, and Canada.

  • Is it possible to upgrade my server in the future?

    If you require a server upgrade, simply reach out to us, and we will collaborate with you to determine the most suitable solution to meet your needs.

  • What operating systems are available?

    You have the option to select from a range of operating systems, including AlmaLinux, CentOS, Ubuntu, Debian, Fedora, or Rocky Linux, for our servers. Choose the operating system that aligns best with your requirements. 

  • Do you provide backups for dedicated servers?

    Regrettably, we do not offer backups for dedicated servers.

Virtual Private Server FAQs

  • Can you handle server management on my behalf?

    Regrettably, we do not provide managed VPS servers at present. While we can assist with technical issues, we do not offer full management services for VPS servers.

  • Is it possible to upgrade my server in the future?

    Absolutely! You have the flexibility to upgrade your server whenever the need arises. Simply reach out to us, and we'll assist you in arranging the necessary changes.

  • What operating systems are available?

    You have the option to select from a range of operating systems, including AlmaLinux, CentOS, Ubuntu, Debian, Fedora, or Rocky Linux, for our servers. Choose the operating system that aligns best with your requirements.

  • Where are your data centers located?

    Our virtual private servers can be hosted in various locations, including the UK, Singapore, Australia, France, Germany, and Canada.

  • Do you provide backups for Virtual Private Servers?

    Virtual Private Servers are not automatically backed up. However, you have the option to add Snapshots, enabling you to manually create backups whenever needed. If you prefer automated daily snapshots, please reach out to us, and we can activate this feature for you.

Reseller Hosting FAQs

  • Do you provide backup services?

    Indeed, we conduct regular backups and maintain multiple backup copies at all times, ensuring that you have access to backups should the need arise.

  • How many websites can be hosted on each cPanel account?

    The number of websites that can be hosted on an individual cPanel account is flexible and can be determined by you. Each cPanel account represents one customer, but it can host as many websites as you choose to allow.

  • How user-friendly is the management of my cPanel accounts?

    Your Reseller package includes WHM (Web Host Manager), a powerful tool that enables you to effortlessly add, modify, and remove accounts, while also providing complete control over all aspects of your users' hosting plans.

  • What are the technical specifications of the Reseller servers?

    Our Reseller servers share the same specifications as our shared hosting servers. Everything is configured to be white-label, ensuring that your customers exclusively interact with you.

  • Do I have the option for custom branding?

    Our Reseller service offers complete white-label capabilities. This means you can customise everything from the emails you send to the logo featured on your invoices, allowing you to brand your Reseller account to align perfectly with your business identity.

  • Is the allocation of space flexible?

    With WHM, you have the freedom to create your own hosting plans, allowing you to allocate resources according to your preferences. Whether you want to provide your users with 1GB or 5GB each, the choice is entirely yours!

  • Is there a limit on email addresses and databases per account?

    You have the flexibility to determine the number of databases and mailboxes allocated to each customer. However, please note that we retain the right to impose global limits if necessary, although this is a rare occurrence and only done to protect server performance.

  • What if I require additional space or cPanel accounts?

    If you find yourself needing more space or additional cPanel accounts, you can upgrade your package from the client area.

  • Can my customers reach out to you for support?

    Your primary responsibility is to provide support to your own customers. However, in case you encounter any issues that require assistance, our team is available to help you resolve them. Additionally, our comprehensive knowledge base contains answers to numerous common queries that may arise.

Managed WordPress FAQs

  • What if I require additional assistance?

    Our extensive Knowledge Base features a wealth of articles covering various aspects of our web hosting services, ranging from domain setup to application installations. These resources can be a valuable source of information to address many of your inquiries.

    However, if you find yourself needing further guidance or have specific questions, don’t hesitate to reach out to our dedicated support team. They are always ready and willing to assist you with any additional help you may require.

  • What is managed WordPress hosting?

    Managed WordPress hosting is a specialised hosting service designed to enhance the performance and efficiency of WordPress websites. On our managed WordPress platform, WP Orbit, we take care of essential tasks for you. This includes automatic installation of WordPress, incorporation of plugins and features to optimise site speed, and automatic core updates to ensure a secure WordPress environment.

  • How is WordPress handled on WP Orbit?

    WP Orbit is meticulously crafted to guarantee the continuous availability of resources for your website. It's equipped to scale containers when necessary to accommodate increased capacity. Our dedicated team actively monitors the servers to maintain seamless operations.

    Furthermore, we're here to assist you with any concerns or inquiries you may encounter. Whether you need guidance on configuring your cache for optimal performance or recommendations for WordPress plugins, we're always ready to provide expert assistance.

  • Is it possible to deactivate auto-updates?

    While we highly recommend keeping automatic updates enabled to ensure the security of your website, we understand that some users may prefer manual control. If you choose to disable core updates, you have the flexibility to install plugins that allow you to configure and manage updates as per your preferences.

  • What is the function of the LiteSpeed Cache plugin?

    The LiteSpeed Cache plugin, which comes pre-installed with our hosting service, plays a crucial role in optimizing your website's performance. It efficiently manages caching, resulting in faster loading times for your site's visitors.

  • Can I modify my theme and plugins?

    Absolutely, you have the flexibility to make changes to your website's theme and plugins. You can easily add new themes or plugins directly through your WordPress dashboard.

    However, we strongly advise against using pirated or "cracked" themes and plugins, as they pose significant security risks. Please be aware that we cannot assume responsibility for any potential issues that may arise from the use of such unauthorised software.

  • How can I migrate from my current provider?

    Transferring your WordPress site from your current provider to our hosting is a seamless process. WP Orbit offers a built-in migration tool, making the transition a breeze. Our team is here to provide assistance and ensure a hassle-free migration for your website.

  • Are SSL certificates included?

    Absolutely, all Managed WordPress plans come with complimentary SSL certificates included as standard.

  • Are email accounts part of the package?

    Certainly! Our Managed WordPress plans include email functionality as a standard feature. You can conveniently manage your email accounts directly from the WP Orbit interface.

  • Can I use a different caching plugin?

    You have the flexibility to choose and use any caching plugin of your preference. However, it's important to consider that the Litespeed Cache plugin is optimised to work seamlessly with the Litespeed web server, providing a faster and more efficient experience for your website. If you decide to switch to a different caching plugin, we advise against adding additional caching plugins simultaneously, as this can negatively impact your site's performance.

Business Hosting FAQs

  • What is web hosting?

    When you own a website, your site's files require storage accessible to a global audience. Web hosting not only provides this storage but also furnishes the necessary software to ensure your website functions seamlessly. 

  • How does web hosting work?

    Web hosting involves the allocation of dedicated space on specialized servers that are connected to the Internet. These servers are equipped with essential software to ensure that each website hosted on them has the required resources to operate smoothly. Our hosting service operates on high-speed servers, maintaining redundant copies of your website on multiple servers to guarantee its continuous availability online.

  • How many websites can I have?

    The quantity of websites you can host is determined by the specific hosting plan you choose to purchase.

  • Is e-commerce software provided?

    Absolutely! We offer a variety of e-commerce applications that can be easily installed via your cPanel on your hosting plan. This includes popular options like Magento, OpenCart, and ZenCart. Additionally, you can set up WordPress and WooCommerce on your hosting plan for a versatile e-commerce solution.

  • Will you make a website for me?

    Unfortunately, we are unable to create websites on your behalf. However, we offer a user-friendly Website Builder tool that simp lifies the process of designing and building your own website.

  • What if I need more help?

    If you require additional assistance, we encourage you to explore our comprehensive Knowledge Base, which contains a wealth of articles covering various aspects of web hosting. You may find a suitable article to address your specific needs.

    Should you still require assistance or have any questions, please don't hesitate to reach out to our Support team. They are readily available and eager to assist you with your inquiries.

  • How can I attain PCI DSS compliance?

    Achieving PCI DSS compliance involves meeting a set of essential requirements. These requirements encompass ensuring the secure collection and transmission of customers' credit card data, implementing encryption and protection for cardholder data, regularly testing and monitoring networks, restricting access to cardholder data, and maintaining robust security policies and processes.

    It's essential to determine PCI DSS compliance for your specific business. Rest assured that Hostingly offers a hosting platform designed to meet these standards, providing you with a secure environment to help you achieve compliance.

  • How many hosting accounts are allocated on each server?

    To ensure optimal performance for the websites hosted on our shared servers, we take measures to avoid overloading. With our Business Hosting plans, each server accommodates fewer than 100 hosting accounts, guaranteeing exceptional performance for your websites.

  • What does “unlimited” signify?

    When we say "unlimited," it signifies that we do not impose any specific limitations on aspects such as storage, databases, SSL certificates, email addresses, or subdomains that you create within your hosting plan. However, it's important to note that our Acceptable Use Policy does apply to any content or resources you utilise on your hosting plan

  • How do I transfer my website to your hosting service?

    We’re here to assist you with the seamless migration of your website to our platform. To initiate the process and learn more about our Swap Credits, please refer to the provided details.

  • Do you perform data backups?

    With our Business hosting plans, we conduct backups every four hours, ensuring that your data is consistently protected and readily accessible whenever you need it.

  • How can I upgrade my hosting account?

    Upgrading your hosting plan with us is a straightforward process. Simply reach out to our team, and we'll assist you in finding the ideal plan that aligns with your requirements.

Domains FAQs

  • How can I redirect my domain to another website?

    Setting up a domain redirect is a breeze! Simply get in touch with our Support team, provide them with the necessary information, and we'll handle the rest, ensuring your domain points to the desired website seamlessly.

  • Is it possible to change my address information?

    Absolutely! You can easily update all your domain contact details by navigating to the Domain Management section within your Client Area.

  • Can I change my nameservers?

    Certainly! You have the flexibility to update your nameservers as required using our DNS editor located in your Client Area.

  • Can I create email addresses using my domain?

    Mailboxes are available exclusively with our web hosting plans. However, if you don't have a hosting plan, you can still forward all emails sent to your domain to an existing email address of your choice. Just reach out to our team with the necessary information, and we'll configure this for you.

  • Are domain name purchases refundable?

    Regrettably, domain name purchases or renewals are non-refundable. Once the transaction is finalised, it cannot be reversed. We kindly advise you to review the spelling and details of your domain carefully before completing your purchase to ensure your satisfaction

  • Is there a fee for transferring a domain away from Hostingly?

    At Hostingly, we believe in transparency and fairness. That's why we do not impose any charges when you decide to transfer your domain away from us. We provide you with all the necessary tools for a smooth transfer process, and our support team is here to assist you if you need any guidance

  • Do I need to remember to renew my domain every year?

    The choice is yours! You have the option to manually renew your domain name when it’s due, or you can simplify the process by adding a payment card on file and configuring automatic renewal. With automatic renewal, we’ll send you an invoice
    before your renewal date and charge your card when the renewal is due, ensuring your domain remains active without the need for manual intervention.

Web Hosting FAQs

  • Will you make a website for me?

    Unfortunately, we are unable to create websites on your behalf. However, we offer a user-friendly Website Builder tool that simp lifies the process of designing and building your own website. 

  • How does web hosting work?

    Web hosting involves the allocation of dedicated space on specialized servers that are connected to the Internet. These servers are equipped with essential software to ensure that each website hosted on them has the required resources to operate smoothly. Our hosting service operates on high-speed servers, maintaining redundant copies of your website on multiple servers to guarantee its continuous availability online. 

  • What is web hosting?

    When you own a website, your site’s files require storage accessible to a global audience. Web hosting not only provides this storage but also furnishes the necessary software to ensure your website functions seamlessly.  

  • What if I need more help?

    If you require additional assistance, we encourage you to explore our comprehensive Knowledge Base, which contains a wealth of articles covering various aspects of web hosting. You may find a suitable article to address your specific needs.

    Should you still require assistance or have any questions, please don’t hesitate to reach out to our Support team. They are readily available and eager to assist you with your inquiries. 

  • Can I have root access?

    Regrettably, due to the shared hosting environment's characteristics, we are unable to grant you root access to the server.

  • Can I install apps?

    Certainly! We offer an extensive selection of over 200 applications that can be effortlessly installed using our user-friendly Softaculous or Installatron one-click application installer. This includes popular platforms such as WordPress, Joomla!, Drupal, and many others. Depending on the application's requirements and your technical capabilities, you may also have the flexibility to install additional software as needed.

  • How many websites can I have?

    The quantity of websites you can host is determined by the specific hosting plan you choose to purchase. 

  • Which platform will host my website?

    Your website will be hosted on a server running the following technologies: CloudLinux OS, LiteSpeed, and cPanel. Additionally, our servers are equipped with liquid immersion cooling technology to ensure efficient performance. For further details about our technology platform, please refer to our dedicated information page.

  • How easy is it to swap to Hostingly?

    Switching to Hostingly is a seamless process, especially if you're unhappy with your current web hosting provider. We offer Swap Credits to facilitate the transition, making it easier for you to move your website and services to Hostingly from your current host. Our goal is to ensure a smooth and hassle-free experience when you decide to make the switch.

FAQs

  • How easy is it to swap to Hostingly?

    Switching to Hostingly is a seamless process, especially if you're unhappy with your current web hosting provider. We offer Swap Credits to facilitate the transition, making it easier for you to move your website and services to Hostingly from your current host. Our goal is to ensure a smooth and hassle-free experience when you decide to make the switch.

  • How many websites can I have?

    The quantity of websites you can host is determined by the specific hosting plan you choose to purchase. 

  • What if I need more help?

    If you require additional assistance, we encourage you to explore our comprehensive Knowledge Base, which contains a wealth of articles covering various aspects of web hosting. You may find a suitable article to address your specific needs.

    Should you still require assistance or have any questions, please don’t hesitate to reach out to our Support team. They are readily available and eager to assist you with your inquiries. 

  • Will you make a website for me?

    dfgUnfortunately, we are unable to create websites on your behalf. However, we offer a user-friendly Website Builder tool that simp lifies the process of designing and building your own website. 

  • How does web hosting work?

    Web hosting involves the allocation of dedicated space on specialized servers that are connected to the Internet. These servers are equipped with essential software to ensure that each website hosted on them has the required resources to operate smoothly. Our hosting service operates on high-speed servers, maintaining redundant copies of your website on multiple servers to guarantee its continuous availability online.