New Cloud, Premium/Business & Reseller Accounts:
- Upon signing up for a new service, it typically activates within a few minutes.
- You will receive a welcome email with login details once the activation is complete.
Hosting Upgrades:
- Upgrades within the same hosting type are instant and do not result in downtime (e.g., moving from Stardust to Cosmos).
- Upgrades between different hosting types (e.g., Web> Business > Reseller) involve account migration by a technician, scheduled at your convenience.
- We will contact you once the order has been processed to provide further guidance.
Domain Purchases:
- Domain purchases are typically processed within a few seconds.
- If any issues arise during domain registration, we’ll contact you to address them.
- If your domain doesn’t appear in your client area after purchase, please contact us for resolution.
Domain Transfers:
- Domain transfers vary in duration (minutes to days) due to external factors, including the current registrar.
- Specific guides are available for transferring domains in and out of Hostingly.
FAQ:
- “Order held for manual review” indicates an issue that requires confirmation; we’ll contact you shortly.
- If you haven’t received your welcome email or login details within 30 minutes of completing your order, please contact us for assistance.
