How to get in touch with sales or support

Do you have questions or need assistance? Whether you’re seeking pre-sales information or technical support, we’re here to help.

Here’s how to reach us:

Check Our Knowledgebase: Before reaching out, try searching our Knowledgebase. You might find answers to your issues/questions there, which can save you valuable time.

Submit a Support Ticket: If you can’t find the information you need, you can submit a support ticket. We’re ready to assist you promptly.

Live Chat: For real-time assistance, open a live chat session with us. Our team is here to chat and provide solutions.

When contacting us, please include the following information for a faster resolution:

For Website Issues:

  • The affected website’s name.
  • Date and time when the issue occurred.
  • The URL displayed when the problem happened.
  • Your public IP address (you can check it at View my IP).
  • Any error messages from your browser or web application.
  • Your operating system and browser versions (e.g., Windows 10 + Firefox latest release).

 

For Email Account Issues:

  • Your cPanel username and the related domain name.
  • The date and time when the problem occurred.
  • Any errors reported by your email software.
  • Sender and recipient addresses for failed email messages.
  • Your public IP address (you can check it at View my IP).
  • Any error messages from the sender’s email software (if applicable).
  • Your operating system and browser versions (e.g., Windows 10 + Brave latest release).

 

To ensure a smooth support experience, please follow these guidelines:

  • Provide accurate details as listed above.
  • Mention any recent website or hosting changes that may relate to the issue.
  • Include any additional relevant information you think our team should know.
  • Avoid combining multiple issues into a single ticket, as it can lead to confusion.
  • Don’t submit multiple tickets for the same issue to maintain a clear history.
  • Avoid multiple replies to your own ticket, as it can delay response times.
  • Always maintain respectful and professional communication with our staff.

 

We’re here to assist you promptly and efficiently, working together for the best outcomes.