Do you have questions or need assistance? Whether you’re seeking pre-sales information or technical support, we’re here to help.
Here’s how to reach us:
Check Our Knowledgebase: Before reaching out, try searching our Knowledgebase. You might find answers to your issues/questions there, which can save you valuable time.
Submit a Support Ticket: If you can’t find the information you need, you can submit a support ticket. We’re ready to assist you promptly.
Live Chat: For real-time assistance, open a live chat session with us. Our team is here to chat and provide solutions.
When contacting us, please include the following information for a faster resolution:
For Website Issues:
- The affected website’s name.
- Date and time when the issue occurred.
- The URL displayed when the problem happened.
- Your public IP address (you can check it at View my IP).
- Any error messages from your browser or web application.
- Your operating system and browser versions (e.g., Windows 10 + Firefox latest release).
For Email Account Issues:
- Your cPanel username and the related domain name.
- The date and time when the problem occurred.
- Any errors reported by your email software.
- Sender and recipient addresses for failed email messages.
- Your public IP address (you can check it at View my IP).
- Any error messages from the sender’s email software (if applicable).
- Your operating system and browser versions (e.g., Windows 10 + Brave latest release).
To ensure a smooth support experience, please follow these guidelines:
- Provide accurate details as listed above.
- Mention any recent website or hosting changes that may relate to the issue.
- Include any additional relevant information you think our team should know.
- Avoid combining multiple issues into a single ticket, as it can lead to confusion.
- Don’t submit multiple tickets for the same issue to maintain a clear history.
- Avoid multiple replies to your own ticket, as it can delay response times.
- Always maintain respectful and professional communication with our staff.
We’re here to assist you promptly and efficiently, working together for the best outcomes.
