How to setup two factor authentication in your client area

Introduction

Two-Factor Authentication (2FA) adds an extra layer of security to your Hostingly Client Area by requiring a second step for login, typically involving a one-time password (OTP) generated by a 2FA app. Here’s how to set up 2FA in the Hostingly Client Area:

Pre-requisites:

  • You’ll need a 2FA app installed on your mobile phone or desktop, such as Google Authenticator.

Step 1: Access Security Settings

  • Log in to your Hostingly Client Area.
  • Click on your name in the top right corner.
  • Select “Security Settings.”

Step 2: Setup Two-Factor Authentication

  • Select “Click here to Enable”
  • Choose “Time Based Tokens”
  • Click “Get Started”

Step 3: Scan the QR Code

  • Open your 2FA app and follow its instructions to add a new account.
  • Scan the QR code displayed on the Hostingly screen or enter the provided text code.
  • The new account should appear in your 2FA app and generate OTP codes.

Step 4: Enter the Code

  • Return to the Hostingly screen.
  • Enter a valid OTP code from your 2FA app.
  • Click “Link authenticator app.”

Step 5: Completion

  • You’ve successfully set up 2FA. Future login attempts will ask for the OTP code from your authentication app.

Adding a Security Key:

  • Repeat step 1
  • Select “Click here to enable”
  • Choose “Yubico”
  • Click “Get started”
  • Follow the on screen instructions to pair with your Yubico Security Key.
  • Your security key is added, and you can now use it to access Hostingly services.

Generating a New Recovery Code:

  • To generate a recovery code, click “Generate your recovery codes.”

Note down the displayed recovery codes immediately, as they are only shown for 1 minute.

Disabling 2FA:

To disable 2FA, remove the enabled authentication methods:

  • For Authenticator app, log in to Hostingly Client Area, go to Security settings, and click “Remove app.”
  • For Security Key, log in to Hostingly Client Area, go to Security settings, and click “Remove” next to the key.

Unable to Generate 2FA Code or Use a Backup Code:

If you’re unable to generate a 2FA code, lost access to the app, and don’t have a backup code, contact Hostingly support for assistance. They will guide you through enhanced security procedures to regain access to your account.