Here’s what you can expect in terms of support with your hosting:
Support Channels:
You have multiple support channels at your disposal, including live chat and support tickets.
Scope of Support:
We’re here to assist with issues related to the security, stability, and performance of our hosting platform.
Out-of-Scope Requests:
In some instances, a request may fall out of scope. In such cases, we’ll let you know and make an effort to guide you in the right direction.
When we mention that a request is “out of scope,” we mean that it’s not directly related to hosting services. It’s likely a problem elsewhere, such as within your website. While we don’t handle such issues, we’ll always strive to provide information on potential solutions or where to seek further assistance.
