Terms Of Service


These Terms and Conditions are the standard terms that apply to the purchase via our Website of all Software from us, IT Assist and Hostingly are trading names of IT Assist Services Ltd, a company registered in England and Wales under number 10026426 whose registered address is Office 1 Denaby Point Coalpit Road, Denaby Main,Doncaster, England, DN12 4LH (referred to in these Terms and Conditions as “we/us/our”).

Please read these Terms and Conditions carefully and ensure that you understand them – you will need to agree that you have read and accepted them before purchasing Software from us.If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order from us.

These Terms and Conditions apply to business customers only.The Software is designed for business use only.These Terms and Conditions do not apply to individual consumers purchasing the Software for personal purposes (that is, not in connection with, or for use in, their trade, business, craft, or profession).


  1. Definitions and Interpretation:  In these Terms and Conditions, the following expressions have the following meanings:

“Account” means the personal information and credentials used by you to create an account on the Website to enable an order to be placed;

“Contract” means the legally binding contract formed in accordance with clause 2, which includes these Terms and Conditions;

“Software” means the website builder software to be provided by us to you;

“Website” means https://it-assist.ukhttps://myfirstwebsite.co.uk or https://zulder.co.uk and any sub-domains of this site unless expressly excluded by their own terms; and

“You/Your” means you, the person ordering from the Website.

The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.  Words imparting the singular shall include the plural and vice-versa.  Any reference to “writing” and “written” includes communication by email.


  1. How the Contract is Formed Between You and Us
    1. In order to place an order via the Website, you will be required to create an Account for the Software, which will contain certain personal details about you.  By continuing to use this Website, you represent and warrant that all information you submit is accurate and truthful, you have permission to submit payment information where permission may be required, and you will keep your Account details accurate and up-to-date.
    2. You can place an order for Software at any time via our Website.  Our Website will guide you through the ordering process.  Before submitting your order, you will be given the opportunity to review and amend it.  Please ensure that you have checked your order carefully before submitting it. 
    3. A Legally binding contract is formed as soon as you first access the Software. You agree to comply with and be bound by these Terms and Conditions upon your first use of the Software.
    4. We will send you an order confirmation once your order has been processed.  Our order confirmation will contain full details of the order, including the price and the features provided in the Software chosen.
    5. Once the contract is formed, we will grant you a non-exclusive licence to use our Software within the bounds of these terms and conditions. This license shall not be transferred without our express written permission.


  1. Your Account
    1. Sharing of Accounts is not permitted unless we expressly authorise this in writing.  You are required to keep your Account details confidential and must not reveal your username and password to anyone.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.  We also recommend the password you choose is strong and secure, containing a combination of letters, numbers and symbols, and is changed regularly.
    2. When using our Website, creating an Account or publishing information, you must not submit content that is unlawful or otherwise objectionable.  This includes, but is not limited to, content that is abusive, vulgar, obscene, threatening, harassing, defamatory or discriminatory.  Any failure to comply with this clause could result in the suspension and/or deletion of your Account.  Further information and restrictions on the use of our Website is detailed in the policies available on the Website. 


  1. The Subscription
    1. The Software will be available to you immediately when you create your account and will continue to be available until you end the Contract. 
    2. We do not warrant that your use of our Software will be uninterrupted or error-free; nor that our Software, and/or the information obtained by you from the Software will meet your requirements.
    3. In some circumstances, we may need to suspend access to the Software (in full or in part) to fix technical problems, to make necessary changes, to update the content to comply with relevant changes in the law or other regulatory requirements, or to make more significant changes to the paid content.  If we need to make more significant changes, we will inform you at least 30 days before the changes are due to take effect.  If you do not agree to the changes, you may cancel the Contract as described in clause 6.2.
    4. If we need to suspend availability of the Software for any of the reasons set out in clause 4.3, we will inform you in advance (or as soon as possible, if we need to suspend availability for urgent or emergency reasons) and explain why this is necessary.  If this occurs, your subscription will be extended by a period equivalent to the length of the suspension (unless the period of suspension is less than 5 days).  If the suspension lasts (or we tell you that it is going to last) for more than 14 days, you may end the Contract as described below in clause 6.2.
    5. Should you notice an error or defect, we provide technical support throughout the continuance of this agreement.  This technical support includes, without limitation, information and advice as may be required to utilise the Software for its intended purpose.  Our obligations are subject to you complying with your obligations under the terms of this Contract.  In particular, they shall not apply if any defect in the Software arose or was exacerbated as a result of:
      1. incorrect use, operation or corruption of the Software; 
      2. any unauthorised modification or alteration of the Software;
      3. failure to implement recommendations in respect of solutions to faults previously advised by us;
      4. any failure to upgrade the Software with any new release provided by us; or
      5. use of the Software with other software or on equipment with which it is incompatible.


  1. Price and Payment
    1. The price payable for use of the Software is as stated on our Website.  Payment must be made before the Software will become available to use. You will be asked to complete your details and make payment via the Website. Once payment is received, the Software will become accessible to use for the duration of the term.
    2. The licence fees must be paid monthly in advance, as detailed in the Contract between you and us.  Once payment is received, the Software will become accessible to the Client for a further month.
    3. Once the initial month period has expired, the Contract will automatically renew on a rolling monthly basis, provided payment is made in accordance with clause 5.2, unless a written notice to terminate is given by either party in accordance with clause 6 below.
    4. All payments made via the Website will go through an online payment gateway provider, such as Stripe.  No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to Stripe’s terms and conditions. A separate contractual relationship is created between you and the payment gateway provider and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by this third party.
    5. We reserve the right to review our license fees periodically and will provide you with a minimum of 30 days’ notice of any change in the fees before such change shall take effect.
    6. All prices include VAT, where applicable.  If the rate of VAT changes between your order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.


  1. Termination
    1. You may cancel the contract at any time by giving us written notice 30 days in advance of the date you wish to cancel, should a payment be due during this period it shall still fall due and payable during the notice period and we shall still provide the Software until the date of termination.
    2. If we have suspended availability of the Software for more than 14 days, or we have informed you that we are going to suspend availability for more than 14 days, you may end the Contract immediately, as described in clause 4.4.  If you end the Contract for this reason, we will issue you with a proportional refund.
    3. You also have a legal right to end the Contract at any time if we are in breach of it.  You may also be entitled to a full or partial refund and compensation. 
    4. If you wish to exercise your right to cancel under this clause 6, please contact us as soon as possible. Cancellation by email or by post is effective from the date on which you send us your message.  We recommend checking that your payment has been cancelled with the relevant payment gateway provider, as detailed in clause 5.4.
    5. Any refunds due will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel, using the same method you used to place the order, unless you expressly request we refund using a different method.
    6. We reserve the right to terminate your Account and/or your subscription at any time.  If we do so, we will notify you by email and provide you with an explanation for the termination.  If we terminate as a result of your breach of these Terms and Conditions, you will not be entitled to any refund.  Such terminations can be appealed by contacting us in writing.  If we terminate your Account or subscription for any other reason, we will refund your subscription on a proportional basis. 
    7. Access to any Software will cease immediately from the date of termination and we shall irretrievably delete any client data contained in the Software


  1. Intellectual Property Rights
    1. The Software, together with any and all intellectual property rights of whatever nature which now or in the future subsist in the Software are and shall remain our property. This Contract does not constitute a sale of the original Software or any copies thereof.
    2. When you purchase a subscription to access the Software, we will grant you a limited, non-exclusive, non-transferable, non-sub-licensable licence to access and use the relevant Software.  The licence granted to you does not give you any other rights in our Software (including material that we licence from third parties).
    3. All proprietary rights in the Software remain with us.  You shall not:
      1. attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, transmit, or distribute all or any portion of the Software in any form or media or by any means;
      2. attempt to reverse compile, disassemble, or reverse engineer all or any part of the Software;
      3. access all or any part of the Software in order to build a product or service which competes with the Software;
      4. vary, delete or obscure any notices of proprietary rights or any product identification or restrictions on or in the Software;
      5. sub-license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Software available to any third party except the Authorised Users, without our express consent; or
      6. attempt to obtain, or assist third parties in obtaining, access to the Software other than as provided under this clause 7 or any separate agreement between you and us.
    4. We will defend, at our own expense, any claim brought against you alleging that the use of the Software infringes the intellectual property rights of a third party and we shall pay all reasonable costs and damages awarded or agreed to in settlement of such a claim provided that you:
      1. give us the sole authority to defend or settle the claim;
      2. furnish us with prompt written notice of the alleged claim; and
      3. provide us with reasonable assistance in respect of the claim.
    5. We shall have no liability for any such claim resulting from any modification of any part of the Software by any party other than us or an authorised agent or partner of ours.


  1. Liability
    1. Nothing in these Terms and Conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
    2. Subject to clause 8.1, we will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence.  Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
    3. We only supply our Services for non-commercial use only.  We make no warranty or representation that the Services are fit for commercial, business or industrial use of any kind.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
    4. We may provide you with information and advice in connection with the Software.  However, we cannot be held responsible for any actions, or lack of actions, you may take as a result of our advice. 
    5. We do not warrant that the Software will be suitable for your needs, nor that it will be successful in ensuring you a job.
    6. Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer, or any other matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.  For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.


  1. Communications
    1. Applicable laws require that some of the information or communications we send to you should be in writing.  When using our Website, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our Website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communication be in writing.  This does not affect your statutory rights.
    2. Notices will be deemed to have been duly received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three working days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed to the address provided, stamped and placed in the post and in the case of an email, that the email was sent to the specified email address of the addressee.


  1. Privacy and Data Protection
    1. All personal information that we may use will be collected, processed, and held in accordance with the provisions of the General Data Protection Regulation 2016 (“GDPR”) and your rights under the GDPR.
    2. For complete details of our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to the Privacy Policy available on our Website.


  1. Events Outside Our Control (Force Majeure)

We will not be liable or responsible for any failure or delay in performing any of our obligations under the Contract if that failure or delay is caused by any event beyond our reasonable control. This includes, but is not limited to: power failure, internet service provider failure, industrial action, fire, flood, storms, earthquakes, acts of terrorism or war, governmental action or any other event beyond our reasonable control.


  1. Other Important Terms
    1. We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business).  If this occurs, we will inform you in writing.  Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
    2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.
    3. The Contract is between you and us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions. 
    4. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions.  The remainder of these Terms and Conditions will be valid and enforceable.
    5. No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.
    6. We may revise these Terms and Conditions from time to time.  If we change these Terms and Conditions as they relate to the Contract between you and us, we will give you advance notice of the changes and provide details of how you may cancel if you are not happy with them.


  1. Law  and Jurisdiction

These Terms and Conditions and the relationship between you and us will be governed by and construed in accordance with the laws of England and Wales.



We at IT Assist Services Ltd understand that your privacy is important to you and that you care about how your personal data is used and shared online.  We respect and value the privacy of everyone who visits our site, https://hostingly.uk, and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.  You will be deemed to have accepted our Privacy Policy when you first use our site.  If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.


  1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 

“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site.  Details of the Cookies used by our site are set out in section 12, below;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data.  In this case, it means personal data that you give to us when you use our site.  This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR”); and

“We/Us/Our” means IT Assist Services Ltd a company registered in England and Wales under company number 10026426 whose registered address is at Office 1 Denaby Point Coalpit Road, Denaby Main,Doncaster, England, DN12 4LH.


  1. Contacting Us

Our main point of contact for data protection related queries is Mr Davies and can be contacted by email at privacy@it-assist.co.uk by telephone 01709464323 or by post Office 1 Denaby Point Coalpit Road, Denaby Main,Doncaster, England, DN12 4LH .  If you have any questions about this Privacy Policy or our site, please contact us using this email address.  Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under section 12).


  1. What Does This Policy Cover?

2.1  This Privacy Policy applies to our use of personal data collected when you become a client of ours, when you enquire about our services or when you visit our Site. 

2.2  Our Site may contain links to other websites, including social media links.  Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


  1. Your Rights
    1. As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
      1. The right to be informed about our collection and use of your personal data;
      2. The right of access to the personal data we hold about you (see section 12);
      3. The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details above);
      4. The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details above);
      5. The right to restrict (i.e. prevent) the processing of your personal data;
      6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
      7. The right to object to us using your personal data for particular purposes; and
      8. Rights with respect to automated decision making and profiling.
  2. If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 13 and we will do our best to solve the problem for you.  If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
  3. For further information about your rights, please contact the Information Commissioner’s Office who can be contacted via its website www.ico.org.uk, or telephone 0303 123 1113.


  1. What Data Do We Collect?
    1. Depending upon your use of our site, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies):
      1. name;
      2. address, telephone, email.
  2. If you use our site to provide us with the personal data of any other person, it is your responsibility to ensure you have gained consent from that person to transfer their personal data to us.


  1. How Do We Use Your Data?
    1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected.  We will comply with our obligations and safeguard your rights under the GDPR at all times.  
      1. Your personal data will be deleted no more than 12 months after cancellation of your account
      2. Where we have a legal obligation to keep it longer, we will delete it as soon as our legal obligation has expired.
  2. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
    1. Providing and managing your access to our site;
  3. Where our processing of your data is based on our legitimate interests, we will have ensured that such processing is necessary and will not do so where our interests are over-ridden by yours.
  4. Our legitimate interests include
    1. Direct Marketing, Web Analytics, Personalisation.
  5. With your permission and/or where permitted by law, we may use your data for marketing purposes which may include contacting you by email with information, news and offers on our services.  We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  6. You have the right to opt-out or unsubscribe at any time.
  7. Third parties whose content appears on our site may use third party Cookies, as detailed below in section 13.  Please refer to section 13 for more information on controlling Cookies.  Please note that we do not control the activities of such third parties, nor the data they collect and use, and we advise you to check the privacy policies of any such third parties.


  1. How Do We Store Your Data?
    1. Data security is very important to us and to protect your data, we have taken suitable measures to safeguard and secure data collected through our site.
    2. We store your data in our billing platform.
    3. We only keep your personal data for as long as we need to in order to use it as described above in clause 6, and/or for as long as we have your permission to keep it.
    4. We endeavour to keep all of your personal information in the European Economic Area (EEA). The EEA includes all EU Member States plus Norway, Iceland, and Liechtenstein.


  1. Do We Share Your Data?
    1. We may sometimes contract with other third parties to supply services to you on our behalf. In some cases, these third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
    2. We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
    3. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
    4. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.


  1. What Happens If Our Business Changes Hands?
    1. We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
    2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.


  1. How Can You Control Your Data?
    1. In addition to your rights under the GDPR, set out in section 3, when you submit personal data to us via email or via our site, you may be given options to restrict our use of your data.  In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by contacting us).
    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.


  1. Your Right to Withhold Information
    1. You may access certain areas of our site without providing any data at all.  However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.
    2. You may restrict our use of Cookies.  You can choose to enable or disable Cookies in your internet browser.  Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies.  By default, most internet browsers accept Cookies but this can be changed.  For further details, please consult the help menu in your internet browser or the documentation that came with your device. 


  1. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held).  Please contact us for more details using the contact details above.


  1. Our Use of Cookies
    1. Like many other websites, ours uses cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your computer or device to allow a website to recognise you when you visit. They help us collect statistical data about your browsing actions and patterns but should not contain personal data (other than the cookie itself, which is defined as personal data under GDPR).
    2. All Cookies used by and on our site are used in accordance with current Cookie law.
    3. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended.
    4. We may place and access the certain Cookies on your computer or device, to facilitate and improve your experience of our site and to provide and improve our services.


  1. Certain features of our site depend on Cookies to function there are four types of cookies.
    1. Strictly Necessary Cookies –These are essential to make a website work and provide features you’ve asked for. Generally, these are used to provide shopping baskets and similar. Without these cookies the website may not work as intended.
    2. Performance Cookies – These collect anonymous information about users for the purposes of tracking the performance of a website. Common uses include well known analytics tools such as Google Analytics.
    3. Targeting / Advertising Cookies – These are similar to performance cookies. However they are used to track users’ behaviour and that information is then used on a “per user” basis to advertise products / services on the basis of the behavioural information collected.
    4. Functionality Cookies – These are used to remember automatically the choices that users have made in order to improve their experience on the website; for example selecting desired layout or language.
  2. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
  3. Our site uses Google Analytics.  Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.  Google's privacy policy is available at: www.google.com/policies/privacy
  4. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently.
  5. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.


  1. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.