Swap Credits Terms

Last Update: March 25, 2024

Our swap credits are offered subject to the following conditions:


Eligible plans


Plans that are eligible for switch credits are limited to our shared hosting plans, our business hosting plans, our reseller hosting plans and our WP Orbit (managed WordPress) plans.


Evidence of previous hosting


The evidence you submit will only be approved for swap credits if it shows all the following:

  • Details of your current provider, which must be one of our listed competitors
  • The name of the account holder (whether a person, a business or any other type of organisation) on the evidence provided must match the new account details you are setting up with us
  • The period you have a service for (which must include tomorrow)
  • The price paid for the period which must be in GBP
  • Proof of payment for the period
  • The domain name associated with the service
  • A unique identifier for the invoice from your current provider

Multiple documents may be required to satisfy these criteria. A receipted invoice is ideal but we may require an invoice, proof of payment and a screenshot from your account with your current provider.

If we consider any evidence that has been provided to us has been amended or tampered with in any way, we reserve the right to reject your application for switch credits.


Location of hosting


The address you have registered with us is in a location that is within our current list of allowed countries.


Credit amount


The maximum we will credit you for is 12 months of your chosen service from us, within the plans listed in clause 1 above.


Switch calculation


Subject to the above, the value of the swap credits will be calculated as a prorated amount for the unused period shown on your evidence from your current provider and will be credited to your Hostingly account based on the account charges listed on our website on the date of the switch credits being approved by us. The prorating will be calculated as shown on the calculator on our site.


Switch more than once


Once switch credits have been applied to one type of plan, they may not be transferred to another category of plan, but can be transferred within a category.

Customers are not eligible for a refund or increase in switch credit value if they downgrade their plan.


Third party expenses


Swap credits may not be used to pay for domain fees or other licence fees that constitute third party expenses associated with your account.


No cash value


Swap credits have no cash value and may not be transferred.


No refund


If you cancel your service with us before you have used up your swap credits you will not be eligible for any form of refund.


No scheme abuse


If we consider the scheme is being abused we reserve the right to remove your swap credits. If this happens we will write to you to confirm this and will present you with an invoice for immediate payment for any sums that become due.


Our discretion


We reserve the right to deny applications for swap credits at our full discretion. We may withdraw the swap credits offer at any time.