Web Design Trends 2020

As we approach 2020, we are starting to see some obvious trends appearing across various sectors – not least the online world. Website design is one of the areas that has inevitably seen the most change in recent years, as we take technological leaps towards the future of online; both in terms of practicality and design.

In response to the threat of a new year and predictions coming in from all angles, this article deals with some of the most obvious trends we can expect to see in 2020.

Adaptive Design

Adaptive design refers to the ability to enjoy a website – from any device. Being adaptive quite literally means adapting to suit all manner of devices, meaning the content has to alter its format in line with the size of a screen. For example, a black of photos on a laptop screen may become a single file line of photos down the page of a mobile device – increasing user readability.

One of the most important things to look for in an adaptive design is an edited Menu design, with an obvious menu button and easy-to-use menu list.

Notifications

If you sign up for something, it’s likely that your phone will pop up with an automated message asking you about allowing push notifications. If you’re anything like us, you typically say no – if only to avoid the constant stream of notifications that apps and games can send to you every single day. However, in 2020 the notification trend is set to rise, with users acknowledging the value of certain apps telling you when something is about to happen or when an important news story hits the headlines.

Motion Design

Motion design refers to short videos – known as GIF’s – which allow users to interactively engage and explore something they mat be interested in. GIF’s are especially useful when compared with more standard videos as they take up less space on the webpage and result in much quicker load times, keeping the user engaged and preventing them from clicking away in frustration. However, it is also worth noting that GIF’s are typically small bits of video content and will not provide an in-depth exploration of your product – for that you may well need a video.

Video

On to the more standard videos now, and despite the rise of GIF’s, video content is still set to increase in value as 2020 approaches. After all, if a video interests us then we are likely to watch to the end – just look at the sheer number of views on the Facebook videos all over social media. The content is nothing special, yet the interest is peaked and users tend to watch to the end.

Users like relevant, simple and minimalistic videos that provide the information they need without extreme explanations or lengthy introductions.

Robo-Chat

This one comes back to AI – something we all know is coming! Artificial Intelligence sounds quite frankly terrifying, but the chances are that the invention of AI will make life easier for many of us, if for no other purpose than they can screen user questions and provide an engaging FAQ feature. Chat Bots have been created to mimic a real conversation, using built-in responses that have been pre-determined by real humans. These responses are instant for users, with 24/7 service and an ability to help with basic issues regarding the website.

They may not completely replace human interaction, and there will still be users who want to talk to a real person, but for now their value is set to skyrocket.

Interactivity

People like to interact and feel like they are getting real value from a site, so the more interactivity present the better. This could cover everything from videos to animations and much more!

Minimalism

This might seem pretty contradictory considering we just covered interactivity, but minimalism is often as effective as things that keep users actively engaged. Minimalism involves a simple user experience in a number of ways, including the design, colour scheme, volume of buttons and graphic details. It’s easier to understand, it’s more user friendly and it gets the job done – perhaps quicker than your average site.

What’s on the Out?

As well as increasing popularity for the above trends, there are a few things we are likely to say goodbye to in 2020. One of these is in line with our final trend, and that is complex design. The more complex the design, the harder the site is to navigate – and that’s simply not good enough anymore.

Another feature we can wave goodbye to is background scrolling – whereby the background of the website would change as you scrolled. This typically meant longer load times and quite an annoying pause as the background took a few seconds to catch up – unacceptable as we enter 2020.

The Rise of Chatbots in 2020

When you enter into a chat room on the business website to ask a question or request further information, you will face one of two results: a 2 hour wait for the next available human agent, or a chatbot. Similarly, when you call a helpline, you’ll soon find yourself humming along with the hold music until you finally get connected – unless you seek help with the automated chatbots.

In truth, at present we see chatbots as more of an obstacle than a solution, as we try our hardest to get past them and through to a real human who might actually be able to help us. However, with 2019 coming to an end, experts are starting to predict a real rise in the number of chatbot-led interactions we can expect with businesses. And while we may see them as annoying robotic and unhelpful, the truth is that chatbots are not only consistent but also provide round the clock service and can store endless information.

So, with that being said, how will chatbots be used in 2020 and what should we look out for?

“Chat” bots

A very literal application of the term “chatbots” – we are likely to see a rise in voice activated assistance, much like the popular Alexa application. This will enable you to speak to the bot and have it talk back.

Conversational bots

Conversational bots take the above one step further, and will allow bots to not only answer basic queries but also engage in opinionated conversation.

Improved messaging

Despite the anticipated rise in speech-activated interaction, messages will still be the best way to communicate with bots and will be improved and extended to include text messaging as well as emails and online chats.

Business setting

Used to seal and deal and monitor business deals around the clock, bots are the future of 24/7 business as they provide a service that never stops. 2020 is sure to see business bots increase in activity and prominence as the business world engages chatbots across the sector.

AI meets Chatbots

Chatbots driven by artificial intelligence are the closest thing we have to a realistic human robot. These chatbots analyse data to predict or anticipate what a customer may need, leading them to the right solution before they have even fully articulated the problem.

Mimicking real talk

Chatbots are programmed to understand certain forms of communication, as such are seen to struggle in the face of accents and unrecognisable languages. However, with businesses becoming evermore global and expectations for global optimisation at an all-time high, it is going to become increasingly important that chatbots understand natural language.

Customer Insights

Customers are set to enjoy chatbot interaction far more as we enter 2020, mainly due to the rise in customer insight data that is presented to chatbots. Bots will be able to trace the path a customer took to land with them, thus using this data and the customer’s interests to interact with them in a more personal way.

Increasingly human

The problem remains that we, as humans, prefer to interact with other humans – particularly when we have a problem. In 2020 however, the increase in AI driven chatbots will enable the bots to become increasingly human in their interaction and activity, hopefully providing customers with the level of humanity they desire.

Adaptive Chatbots

An adaptive chatbot can take the data given and present valuable solutions that match the setting and sector it is working within. This currently requires a great deal of manual updates, taking up valuable employee time and resource. As we approach 2020, however, optimised and adaptive chatbots will start to take over – reducing the need for human input.

Call Centres

In 2020, automated call centres are finally set to become a reality – and it’s all thanks to AI-driven chatbots who can work 24/7 and acquire enough intelligence to assist customers towards their end goal.

Chatbots are on the rise and, with the promised changes and improvements that will be coming in 2020, any and every business should consider investing in one.